Over 30 experienced engineers available 24/7
We are dedicated to offering you the best repair and maintenance service available to ensure that you can run your business as efficiently and hassle free as possible. That’s why our nationwide team of over 30 engineers is on hand to assist you with any servicing, maintenance or breakdown issues 24 hours a day, 7 days a week.
All our engineers have a minimum of 5 years experience in the material handling field. They are trained to service and maintain all types of conveyor systems as well as storage and retrieval equipment with an in-depth knowledge of programmable logic controller systems. We have specialist electrical service engineers and inverter motor control specialists so there’s always an expert on hand to resolve your machinery problems.
Not only are all our field engineers highly trained but so are the people managing them. Our team leaders are fully qualified senior engineers so they know exactly what response is required for each job, enabling them to allocate it to the best suited field engineer, ensuring your problem is fixed faster, first time. We also regularly carry out full audits on our teams’ performance to ensure we maintain a first class service with fast, efficient response times.
We arrive at 95% of call outs within our target response time of 4 hours and 95% of all reported jobs are fixed first time.
Why choose Sovex Support Services?
• Dedicated Account Manager
• Nationwide network of engineers
• Guaranteed breakdown response time
• 24/7 technical support desk
• Free on-site inspections
• Unique online customer service zone
• Volume discounts
• Service all makes of equipment
• CHAS accredited