Hassle free service. Expert care.

Sovex Service Connect is a hassle free, cost effective way to ensure that you always have experienced engineers on hand 24 hours a day, 7 days a week, to fix any problems with your material handling equipment. No matter who supplied your machinery, we can fix it and keep it running smoothly.

We know that keeping track of machinery maintenance and servicing is another pressure on your time. We can help by doing it for you. We’ll contact you when your machines need servicing, helping you ensure that they comply with health and safety regulations. Regular servicing reduces the likelihood of unexpected and often costly breakdowns, and will save you unnecessary downtime, stress and unplanned cost.

As a contract customer you will be given a unique log in to our online customer service area. You will have access to your company’s complete service history, detailing when services or repairs were reported, when a Sovex engineer was on site, name of engineer, details of work done and any costs involved. You can also register new breakdowns or servicing requests through your login area – it couldn’t be easier. You don’t have to leave your office or make several calls to see his progress we keep you updated all of the time.

Our website is run on real time so you can view the status of your call within minutes of registering a problem. An email notification of your job will be with our engineering team within seconds of being logged.

We fix 95% of breakdowns on the first visit. Well we promised it would be hassle free!