Sovex has renewed a major servicing agreement with one of the world’s leading logistics firms DHL and will service and maintain machines operating in close to 50 DHL depots across the UK.
The news comes as Sovex reports a 25pc expansion to its servicing division in the last 12 months, now employing a total of 41 engineers - up from 33 on the same period last year.
Sovex managing director Michele Dematteis said the firm is experiencing rapid growth with turnover surging to more than £24million since setting up in 2002.
It was recently named the fastest growing company on Merseyside, and listed number 82 in the 2014 Virgin Sunday Times Fast Track Top 100.
“We are thrilled to have renewed our servicing agreement with DHL which is regarded as a world market leader in sea and air mail,” said Mr Dematteis. “Our relationship goes back to 2009, when we signed an initial deal with the logistics giant to service and maintain machines in a total of 46 depots, the length and breadth of the country. We have now extended this agreement for three years, for the second time running.
“Sovex is best known for manufacturing vehicle loader and transport conveyor systems, largely for the post and parcel market. Our brand has a strong international reputation for delivering robust, durable and reliable solutions. However, we are also experiencing large demand for our servicing and maintenance division which has grown by more than a quarter in the last year. This division benefits from a nationwide network of experienced engineers carrying out routine maintenance, servicing and one-off call outs.
“Our servicing package ensures machines are kept in prime condition, with additional support for breakdowns or faults. We can service all types of material handling equipment from other manufacturers including scissor lifts, dock levellers, racking and carousels. No matter who supplied your equipment, we can keep it running smoothly.
“It is highly important for vehicle loader and conveyor systems to be maintained regularly. This ensures maximum performance and reduces the likelihood of unexpected and costly breakdowns, saving unnecessary downtime, stress and unplanned costs. Expert maintenance can further extend the working life of machinery helping to save cash.”
Mr Dematteis said Sovex’s servicing department offers a range of unique benefits which are helping aretain marquee names such as DHL.
“One of the key selling points is our rapid response time,” he said. “We provide guaranteed emergency response of two or four hours; or next day to anywhere in the UK – often reaching clients in two hours or under. This helps customers minimise operational downtime. Our engineers carry more than 1,500 spare parts and can often repair equipment on the spot. We fix around 98pc of reported breakdowns on the first visit.
“Sovex is also the only firm that provides a 24/7, round-the-clock, servicing operation with a UK manufacturing factory - which stores more than £100,000 worth of spare parts. This means we can deliver fast repair times on more complicated jobs with minimal disruption to business.
“An additional element which has proved highly popular is our unique online customer service portal. This provides live information enabling customers to track the progress of their enquiry. It logs an entry within seconds and provides details on a company’s previous service history, including the chronology of machine faults, repair work and costs.
“Our fleet of engineers all have a minimum of five years experience in material handling. They are trained to service and maintain all types of conveyor systems as well as storage and retrieval equipment with in-depth knowledge of programmable logic controller systems. We also have specialist electrical service engineers and inverter control specialists within our expert team, who together, are capable of resolving any machinery problem.
“Our engineers are further supported by a team of in-house technical advisors and seven specialist admin staff who ensure every client is dealt with quickly and efficiently.”